The best way to get help with a technical question, ask any other questions or simply make a comment is to use The Clubroom.
If you’re not sure how to use it, you can read our Members’ Handbook or watch a video showing you how to use the Inner Circle on the Get Started page here.
If you want to get in touch a different way, you can.
Email us at: [email protected]
Post
Or you can write (or send a cake) to us at:
The Helpful Book Company
13B Devonshire Road Estate
Millom
Cumbria
LA18 4JS
Phone
We don’t promise to be able to give technical help over the phone – The Clubroom’s the best place for that. But if you’ve got a question about your membership, contact us here and we should be able to help.
Other details
Oh, and in case you need it, our main website is HelpfulBooks.co.uk
Our registered company name is The Helpful Book Company Limited, registered company number 08747103 and VAT number GB 856 9504 83.
March 12, 2018 at 3:52 pm
I keep getting the following message on my PC (this PC is on a metered network) I do not know what it means or how to get rid of it (help)
March 13, 2018 at 12:32 pm
Hi Eileen,
Thanks for your question, by default, Windows sets mobile broadband networks to metered as you’re normally charged by the amount of data you use on a mobile broadband network. It’s easier to keep an eye on how much data you’re using that way. Do you know if you’re charged by your network service provider on how much data you use?
Let me know and we can change the settings so it’s not metered,
Thanks
Jess
March 14, 2018 at 8:49 am
I have never been charged before this has just started to appear on PC.i really want rid of it
March 14, 2018 at 10:25 am
Hello Eileen,
To switch it off, click on Start and then on Settings. Click on Network and Internet and then choose wifi from the menu on the left. Select your network name and then under the virus options, switch the metered connection option off. This will stop the pop up from coming up.
I hope this helps,
Thanks
Jess
March 12, 2018 at 12:17 am
Hi Tim
My new e-mail. address is [Admin removed]
March 12, 2018 at 9:43 am
Hi Desmon.
I’ve dropped an email to you if you could check it and reply to me then I’ll make sure we have your details updated soon.
Many thanks
Mike 🙂
March 5, 2018 at 7:30 pm
I haven’t been sent the password for March, I have checked everywhere on my Sony Xperia Z 4 tablet, and it looks as it wasn’t sent to me
Please can you send the password to me
Thank you
From
Kate Richardson
March 7, 2018 at 10:58 am
Hi Kate, we have had a few problems with the password going into the spam folder this month. I’ve sent on the password by email and it should be with you any second…
Thanks for getting in touch. If you don’t get the email let us know.
Thanks
Mike 🙂
February 21, 2018 at 9:55 am
Hi, I’m not sure what I did but after playing around with “settings”I cleared the problem and everything is back in working order. Thanks for your reply
February 21, 2018 at 4:09 pm
PErfect, glad it’s working for you! Let us know if we can help with anything.
Thanks
Mike 🙂
February 19, 2018 at 5:32 pm
Can any one advise me how to correct my IPhone 5 which seems to have jammed . When I try to open my E-Mails it goes to” Mailboxes”and it will not open ?
February 20, 2018 at 11:14 am
Hello,
Are you using the mail app on your iPhone or a different one that you’ve downloaded? Under Mailboxes, is there anything listed under there that you can click on?
Sorry for all the questions but hopefully we cna get this sorted,
Thanks
Jess
February 13, 2018 at 9:54 am
I have a corrected word document that has been returned in tracking as a ‘balloon’ option which I cannot get to print……what to do?
Richard Hall
February 12, 2018 at 12:44 pm
Hi! I seem to have a problem with my email server with sky keep asking for my password gone through all the passwords I have. Getting very frustated. Dont know what to do next. Help!
February 3, 2018 at 10:50 pm
Could you please tell me if I have registered properly for the inner circle. Jeanette
February 5, 2018 at 10:43 am
Hi Jeanette,
Thanks for the question. I’ve passed this to the team who deal with membership and asked them to get in touch with you.
Thank you
Mike 🙂
January 29, 2018 at 9:46 am
Hi Mike. Technical problem. I stored documents and photos on my old Vista, photo gallery and Microsoft works and backed them up on DVD and external hard drive. The old computer is now kaput and I have Windows 10. I can’t open the backed up files. Any ideas? I don’t want to lose them especially the photos. Thanks Molly.
January 29, 2018 at 11:44 am
Hi Molly.
I’m really sorry I have another question for you.
Could you let me know how you backed up the photos from Vista? Did you use the built-in Backup tool in Vista?
Many thanks.
Mike 🙂
January 29, 2018 at 7:11 pm
Hi. To be honest I can’t remember! I don’t think so. They went straight on to a DVD. Molly
January 30, 2018 at 4:02 pm
Hummmm and when you put the DVD in your new computer can you see any files on it? Or is it just a load of random stuff?
Thanks
Mike :/
January 31, 2018 at 3:00 pm
Sorry for delay. Been trawling through DVDs. Found old photos through Snapfish – very pleased about that. Back up through external drive difficult. Docs with WPS extension no good. Others had been compressed and I can’t find a way in. Referred to “Unisection 1 man” but a bit wary. Any suggestions? Thanks Molly
January 23, 2018 at 11:41 am
Hi Mike
I bought a Lenova LNV IP310 13 SIL in June last year, with Windows 10. I had Google installed as my search engine. In a recent windows update (or perhaps it was me somehow) the search engine has changed to Bing. How do I change it back to Google?
Trish
January 23, 2018 at 11:56 am
Hi Trish,
Is this the search engine within Chrome that’s changed or has it set your home page to https://www.bing.com (does that page load as soon as you open Chrome?) If that page loads when you open Chrome then it’s one answer, if it doesn’t then it’s a different answer I need to give you.
I think you need the answer on this page https://support.google.com/chrome/answer/95314?hl=en-GB click on where it says “Open a specific set of pages” and you can change it to https://www.google.co.uk to default it back to Google.
Sorry
Thanks
Mike
January 23, 2018 at 12:48 pm
Hi Mike
https://www.bing.com/?FORM=SLBRDF&PC=SL07 loads as soon as I open Chrome!
Is this the answer referred to in your first paragraph, which you need to give me, or do I type in the https etc you have given me in your second paragraph.
Sorry to be so dim!
Trish
January 16, 2018 at 2:13 pm
Dear Mike,
I am unable to open the settings in windows 10 on my acer laptop other programs seem to work ok, please can you help?
Thank you
Barbara Aspden
January 16, 2018 at 2:56 pm
Hi Barbara,
Oh dear, that sounds frustrating. If you right click on the start menu button and click on “Settings” does anything happen or are you getting the same problem?
The next thing to try if that doesn’t do it is to restart Windows 10 (not shutdown or sleep) and then try again, sometimes it can try to open the settings app so many times that it just gets stuck.
If neither of those work let me know and we can try some more things to get it working.
Thanks
Mike 🙂
January 18, 2018 at 12:09 pm
Hi Mike
you were right once again, I did a restart and the settings opened up. thanks a lot its so good to have someone to ask about these problems and get such a quick reply
Thanks again Barbara.
January 15, 2018 at 5:40 pm
Click here to change address. Where have you put the page? Not to be found. 🙁
January 16, 2018 at 12:07 pm
Hi Yvonne,
Thanks for the question. If you want to change your email address just drop us an email to [email protected] make sure you let me know both your old and new email address. Or you can give us a ring on 01229777606 .
We’ve had a move around of the website recently so it could be that some of the links are slightly wrong still. We are fixing bits and bobs so if you spot something that’s broken/wrong then let us know which page it’s on and we will take a look.
Thank you.
Mike 🙂
January 14, 2018 at 8:17 pm
26431.
1 DO NOT HAVE JANUARY CODE.
PLEASE SEND IT IN A EMAIL,THANKS.
January 15, 2018 at 11:37 am
Hi Hilda
Thanks for the question. I’ve popped you an email with the January code in it. If you don’t get it it’s best to check your junk/spam/other folders in Hotmail.
Many thanks.
Mike 🙂