This is the seventh part of Making the Miles Fade – a guide to using your smartphone, tablet, PC or laptop to bring you closer to friends and family.
Just a short one this time. There are few things you can do with your contacts that were a little bit too complicated or fiddly for the start of the book, so we popped them in their own little chapter here. Find out a bit more about Facebook friends, Skype contacts and your Google contacts on an Android phone or tablet.
You can read it on screen, or print it out if you prefer – just click or tap here to open it.
September 8, 2020 at 4:29 pm
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May 28, 2020 at 4:35 pm
Hello there – it’s me again, so soon,
The problem I have this time is with a Facebook account which I joined in error! I already have a Facebook account which I have had for years and use regularly without any problems.
I want to delete the new account but of course it isn’t easy so I went on the internet to find out what I should do. The site I went on was David Walsh Online on YouTube because I thought a video might make things clearer.
It seemed straightforward and one of the things mentioned was ensuring everything was cleared out e.g. photos, activity etc. I haven’t actually done anything on the new account because I realised I had inadvertently created the account.
Do I have to do this clear out for security as the Facebook page didn’t match the video! Would you also advise me how to delete the Facebook account (in words of one syllable please) as I am quite worried about the implications.
Thank you in anticipation.
Kind regards
Pat
May 29, 2020 at 9:38 am
Hi Pat
If you haven’t used the account, then you don’t have to worry about clearing anything out of it, so I’ll just skip straight to the “deleting” part 🙂
The easiest way to do this is from a PC or laptop:
To permanently delete your account:
1. Click the little down arrow at the top right of any Facebook page.
2. Click “Settings” (if you get “Settings & Privacy” instead of just Settings, hover over it and then click on “Settings”)
3. Click “Your Facebook Information” in the left column
4. Then click “Deactivation and Deletion”.
5. Choose “Delete Account”, then click “Continue to Account Deletion”.
6. At this point, you’ll need to type in your password to prove that it’s really you, and do some confirming and continuing – exactly what order you get asked to click buttons might vary (because Facebook are forever fiddling with their settings).
Hope that helps
Julie
May 30, 2020 at 5:14 pm
Hi Julie,
I have just tried to cancel my Facebook account as your instructions but when I went in there was no little “down” button on the screen.
On the line at the top there are two little people (head and shoulders), the messenger symbol, a bell, a magnifying glass and three lines. On the line below it says “What’s on your mind?” And there’s a little photo image to the right.
The line below says “Pat, set up your account.”
You also mention in your reply that it’s easier to cancel using a laptop but, although I have access to a laptop, how do I get into the Facebook account that I am trying to delete?
I am sorry to be so thick but I just don’t know what to do. Would it help if I sent a screen shot and if so, wait for it, how do I get it into this message.
Thank you for your previous reply and I look forward to receiving your reply to this message.
Kind regards
Pat
June 1, 2020 at 2:45 pm
Hi Pat,
Kathryn here today. So on the iPad (is it an iPad?), if you tap on the three lines that you mentioned at the top, you’ll get a menu with lots of options. If you swipe up on the screen you should see “Log Out” at the bottom of the screen. Tap on that to log out of the account on your iPad (or phone or whatever you’re using).
You then need to use your laptop. Open the web browser on your laptop (e.g. Edge, Chrome, Firefox) and type “facebook.com” into the address bar at the top of the window. Then log in with the email address and password that you used to set up the second account. You can then follow Julie’s instructions above to delete it – make sure it’s the empty second account and not your original account though. If you find you’re using the original account, you can log out by clicking on the little downward arrow in the top right, then clicking on “Log Out”.
If you ever need to send us a screenshot, you can send it by email to [email protected] with a short message explaining the problem and what the screenshot is of. Unfortunately we don’t have a way to attach images to Clubroom comments.
Take care,
Kathryn
May 22, 2020 at 10:39 am
During the lockdown, I have been using Skype. When people call me, I can see and hear them (so far up to 3 of them at the other end), I can also see my profile photo on screen, but not the feed from my webcam. The audio works very well, though. During a call, my PC displays the text “Cannot connect to webcam)”.
I have 2 relevant drivers:
an Arcsoft Webcam Sharing Manager which is reported by Device Manager as properly installed but the Events tab gives the message “Device ROOT\IMAGE\0000 requires further installation”.
an HP High Definition 2 MP Webcam. That too is reported as working properly. but the Events tab gives the message “Device USB\VID_0603&PID_8B03&MI_00\7&1bcc3167&0&0000 requires further installation.”
Both came pre-installed in my machine. It is a desktop HP CompaqPro 6300 All-In-One 64-bit machine with 16Gb of RAM, running Windows 10. Windows if fully updated. I use ESET as my virus checker.
I have tried in the Device Manager to update the drivers (both of them) but am informed that the most up-to-date drivers are already installed. From searching on the Web I have found videos about the the problem, but they tell me either to do what I have already done or to fiddle about with the BIOS – which naturally I do not wish to do.
I want to be able to receive calls fully (including my own video participation) and wish to make calls. Hence this request to the Tech Inner Circle.
Does anyone have any ideas about how to get my webcam working?
With thanks
Laurie
22 May 2020
May 22, 2020 at 3:22 pm
Hi Laurence,
You could try removing the webcam from the Device Manager, then restart the computer, which will force it to reinstall the webcam. If that doesn’t work, we’ll try to come up with something else.
Take care,
Kathryn