Hello!
We’ve been busy behind the scenes over the summer, beavering away to make the Inner Circle more useful and easier to find your way around.
If you’ve had a question to ask us over the past few weeks, you’ve probably already used our new Clubroom. But we’ve been busy updating the Library, too.
Changes to the Clubroom
Our Clubroom has had a full overhaul this year, and we really hope you like it!
- Replacing the long list of comments, each question (and its answer) has its own page. That should make it much easier to find again.
- You can browse a list of question subjects to see if anything looks interesting or helpful. Maybe you’ve got your own pearl of wisdom to pass on, a piece of kit to recommend or just want to say “I’ve got that problem too!”
- The new Clubroom is also fully searchable! (Hurrah!) You can either search for a particular topic, or search for your name to find questions that you’ve asked on the Clubroom.
You can get stuck straight in. Or if you want to find out a bit more about it, Kathryn has recorded a short video to show you around and Mike has written a Journal post all about it.
Changes to the Library
Over the years, we’ve gradually added more and more articles, videos and eBooks to the Library – and it had got very difficult to actually find anything. We’ve tried a few tweaks lately to try and improve things, but it needed a full rethink.
So this time, we’ve rebuilt the Library from the ground up.
The new Library is split into three sections: eBooks, Quick Guides and Video Guides.
- In the eBooks section, you find all our usual eBooks – all in one place, so you don’t have to go hunting for them.
- The Quick Guides section is where you’ll find the bulk of our articles, neatly organised by topic.
- Written articles are all well and good, but sometimes it’s just easier to show you – and that’s where our Video Guides come in. These are short video tutorials to guide you through the trickier bits…
You can either browse the Library by topic, or search all our eBooks, Quick Guides and Video Guides using the Library search box. You can search the Library directly from the Inner Circle Home page or from the Library home page.
Robin has been through all the articles and carefully updated and sorted them to make them as useful as possible 🙂
What’s happened to the Cinema?
The Cinema was the part of our website that you used to go to to find the latest episode of “Inner Circle TV”, along with the occasional extra little video that one of us had recorded.
Inner Circle TV certainly had its moments, but we decided over the summer to let it slip into a quiet retirement – to be replaced by regular additions to the Video Guides section of our shiny new Library.
You can still watch the old episodes if you like in the Cinema Archive (you can find a link to this archive at the bottom of the Library home page).
Searching the Inner Circle
Gone is the main search box at the top of your screen. Instead, there are two separate ways to search the Inner Circle:
- To search the Clubroom, click or tap on the box with a magnifying glass in at the top of the main clubroom page. You can search by key word, or type in your own name to find questions that you’ve asked previously.
- To search the Library, use the search box on the Inner Circle home page or the Library home page. If you’re using a computer or large tablet, you’ll also have a small copy of the search box in the top right of your screen while you’re reading Library articles.
Both of these searches work a lot better than the old one, and should bring you back much more helpful results.
I hope you enjoy these changes – we’d love to know what you think! You can leave us a message on the Clubroom, or drop us an email to [email protected]
Thank you 🙂
March 1, 2022 at 12:54 pm
i have a big problem trying to get hold of Mike to tell me how I change my password safely, I need someone to guide me by the use of the telephone….Something else I noted! whenever I watch Samira Ahmed’s programme News Watch on IPlayer, there is interference…I think someone does not want me to see her programmes. I knew George Alagiah at one of the universities I studied…I think Samira studied at the same university, many many years ago…The reason Iam asking to help me by telephone because I hsd difficulty in changing my passwor.
I need someone to talk me through the process…I would be most grateful if you were designate some one to do this, Can whoever you designate please give me a call at 4pm…Thankyou.
September 14, 2021 at 11:07 am
Hello again, I hope I find you all well. My question is, I have been trying to recover my google account and have managed to create a couple of new accounts which are now in the way. How can I close/uninstall the redundant accounts? They are in Google Chrome and Microsoft. I just go round in circles when I try to access them whilst trying to recover my original Google account. It is doing my head in. Eddie
September 15, 2021 at 9:55 am
Hi Edward,
Where exactly are these new accounts appearing please?
To close an account, you need to go to https://myaccount.google.com/
On the left, click Data & privacy.
Scroll to “Data from apps and services you use.”
Under “Download or delete your data,” click Delete a Google service. You may need to sign in.
Next to “Gmail,” click Delete.
Enter the active email address you want to use and click Send verification email. This email can’t be a Gmail address.
To verify your active email address, find the verification email we send you there. Until you verify your new address, your Gmail address won’t be deleted.
Thanks
Jess
September 9, 2021 at 6:55 pm
I no longer know how to get onto the Helpful Book Company in order to ask a question. I have asked a question once or twice recently but never had an answer. I suppose I am out of touch and no longer know my way around. Why do I have to have a password as well as the password of the month as supplied by you? Alas I haven’t time to do a course as my husband is an invalid after a major stroke. I have two sons who can helpl me at times. The thing I valued most was being able to ask a question.
Anna Scott
[email protected]
September 10, 2021 at 1:53 pm
Hi Anna,
You can still ask a question, it’s just laid out differently that’s all.
Here’s a link to the new Clubroom – https://techinnercircle.co.uk/clubroom/main-forum/
And here’s the instructions on how to ask a question:
“Ask Your Question Here
Got a technical question? Just click on the blue “Ask Your Question” button below, then fill in a little form for us – we’ll do our best to help:
Type your name and email address at the top of the form.
Then give us a brief summary of the problem – like the subject line of an email.
Let us know which device you’re struggling with, e.g. a tablet/iPad or a printer. And if you can, please also tell us the make and model of your device. (Don’t worry too much about this bit, but we’ve put together a quick guide here to help you figure it out.).
Then use the big box underneath to describe your problem as fully as you can.
When you’ve finished, click or tap the blue button in the bottom right corner that says “Ask Your Question”.”
We have replied to all 5 of your previous comments, you should have received an email to let you know that we’ve replied. Check your spam or junk folder to see if they’ve gone in there.
Alternatively, you can search the Clubroom by following the link above and then clicking in the search box in the top left. You can type your name in there and any questions that you’ve asked will be shown as well as all the answers from us.
Also, you only have to enter the monthly password, you don’t need to enter any other password. Where is it asking you to enter another password please?
Thanks
Jess