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Quick Guides

  • Library
  • Quick Guides
  • Backing Up

Backing Up

  • What are memory sticks and external hard drives?

  • Video: Using an SD Card for Extra Storage

  • Video: Copying Files to a USB Flash Drive

  • eBook: Backing Up Demystified

  • Tablets & Smartphones
    • Apps
      • How and why to uninstall apps
      • How to use the App Library on an iPhone or iPad
      • How to use the Google Calendar app to organise your life
      • How to install and use apps
      • How to disable unused apps
      • How to keep track of tasks using Google apps
      • How to share your live location using existing apps
      • How to use and install the Covid-19 Track and Trace app
    • Network & Calls
      • How to change mobile networks and keep your number
      • How to divert your phone calls to another phone number
      • How to increase the ringing time on your phone
      • How to turn your voicemail off and on
      • What is 5G (and other mobile phone signal types)?
    • Updates & Settings
      • How to change your phone's accessibility settings
    • Photos
      • How to save and share your photos in Google Photos
      • How to edit your photos on your smartphone (or PC)
      • How to scan photos without a scanner
      • How to transfer photos from an Android phone to a computer
      • How to transfer photos from an Apple device to a Windows PC
    • Tips & Tricks
      • How to save battery life using Airplane Mode
      • Passwords, PINs and other smartphone security
      • Why you should leave your phone on whilst it charges
  • Internet, WiFi & Web Browsers
    • Broadband & Your Internet Connection
      • How to access public WiFi without all the forms
      • How to check and improve your internet speed
      • How to use your smartphone as a wi-fi hotspot
    • Web Browsers
      • How to clear your browsing history (and change the history settings)
      • How to open PDFs
      • How to search the internet more privately
      • How to set your home page in Google Chrome
      • How to set your home page in Microsoft Edge
      • What are browser extensions?
      • Microsoft Edge for Windows 10
      • What is downloading?
      • How to check if a website is secure
      • How to manage browser cookies
      • What are “I’m not a robot” tick boxes?
  • Windows PCs & Laptops
    • Programs & Apps
      • Free alternatives to Microsoft Excel - Google Sheets
      • Free alternatives to Microsoft Excel - LibreOffice Calc
      • Free alternatives to Microsoft Word - Google Docs
      • Free alternatives to Microsoft Word - LibreOffice Writer
      • How and why to uninstall programs on Windows
      • How to make PDFs
      • How to use the Windows snipping tool
      • What is an Operating System (OS)?
      • How to change default programs in Windows 10
    • Updates & Settings
      • How to change your computer's accessibility settings
      • How to check how much memory (RAM) you have
      • How to enable System Protection in Windows 10
      • How to get Windows Updates in Windows 10
    • Hardware
      • How to stop a printer printing
      • Troubleshooting: WiFi Printers
      • What are memory sticks and external hard drives?
    • Tips & Tricks
      • Explained: Restart, Sleep, Shutdown & Fast Startup
      • How to copy and paste without formatting
      • How to turn PDFs into JPEGS and improve image quality
      • How to use emojis and other symbols in Windows programs
      • Troubleshooting: PCs
      • Useful keyboard shortcuts
  • Security & Privacy
    • Privacy, Passwords & Accounts
      • How to manage accounts on more than one device
      • How to check if your data has been stolen
      • How to check your Facebook privacy settings
      • How to set up LastPass
      • What is Two-factor Authentication?
      • How to pass on your passwords after you've passed on
    • Don't Get Locked Out
      • Facebook – Don't get locked out
      • Google Account - Don't get locked out
      • LastPass – Don't get locked out
      • Microsoft Account - Don't get locked out
    • Security, Viruses & Malware
      • Anti-virus & Anti-malware explained
      • How to check your Windows security settings
      • What are PUPs (Potentially Unwanted Programs)?
      • What is Ransomware?
    • Scams & Spam
      • How to report scam phone calls
      • How to stop spam phone calls
      • How to report spam text messages
      • How to spot and report a scam email
      • Take Five to stop fraud
  • Keeping in Touch
    • Messaging
      • How to use Facebook Messenger to send a message
      • What is WhatsApp?
      • How to use WhatsApp to send a message
    • Video Calling
      • How to use WhatsApp for voice and video calls
      • How to use Zoom for video calling
      • How to make Zoom easier to use
      • How to look (and sound) better in video calls
    • Email
      • How to link your emails to your Google Calendar
      • How to set up "out of office" replies and email signatures
      • How to set up and start using email
      • How to add email addresses to your address book
      • How to change your email address
    • Social Media
      • Explaining different types of social media
      • How to spot fake news on social media
      • How to understand and use acronyms in social media
      • What is a hashtag (#)?
  • Entertainment & Money
    • TV & Films
      • How to watch TV online
      • How to create a BBC account
      • How to rent films and TV series online
      • How to set up and use a Chromecast
    • Games
      • Best game around the world - Geoguessr
      • How to play board games for free online
    • Books
      • How to access and read eBooks
      • How to borrow audiobooks and eBooks from your local library
    • Music, Video & Podcasts
      • How to use Spotify to listen to music on different devices
      • How to make a Spotify playlist
      • Alternatives to Spotify
      • How to change YouTube video quality
      • How to listen to podcasts
    • Banking & Payments
      • How to open and close PayPal accounts
      • How to use Google Pay
      • How to use online banking
  • Accessibility Tips & Life Hacks
    • Accessibility Tips
      • How to add subtitles to video calls
      • How to add subtitles to YouTube videos
      • How to get real time subtitles in Google Chrome
      • How to make web pages easier to read
      • How to make your keyboard 'beep' when you've got caps lock on
      • How to use your voice to type messages on your smartphone
    • Useful Websites
      • How to find out if a service is down
      • How to find postboxes and collection times on Local Postbox
      • How to make Terms & Conditions easier to understand
      • How to plan journeys using Google Maps and Street View
      • How to track satellites, planes, ships and trains
      • How to use and share your Google Calendar on a web browser
    • Gadgets
      • Backup battery packs for smartphones and tablets
      • Handy tips for headphones and earphones

The Clubroom

If you’re looking for help with a problem that’s been bugging you, the best place to ask your question is in our Clubroom.  Mike, Jess, Kathryn or Tom will get back to you as soon as possible.

Your Account

To make changes to your account such as your email or postal address please contact us here.

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